Cambodia Development Review   28 - 2

Digital Transformation in Textbooks Supply Chain in Cambodia


Published: 30-Oct-2024
English PDF (20)
Khmer PDF (3)

Abstract/Summary

Cambodian primary schools often encounter challenges in sourcing textbooks. Inefficient manual processes were used before the introduction of Track and Trace (TnT) in 2022, a digital solution that aimed to streamline the textbook supply chain. This research aims to (1) explore the motivations behind the development of TnT and (2) understand the effects on the roles of users. A qualitative method was employed with 25 semi-structured interviews across five provinces. Interviewees ranged from development partners, ministry officials, education administrators, primary school directors, and school support committees. The results showed that the primary goals behind TnT were: accurate textbook forecasting, eliminating inefficiencies; and, promoting transparency and accountability throughout the process. While the Publishing and Distribution House have experienced significant changes in their roles due to TnT, further training and technical support are needed for users, especially school directors, to fully leverage the system’s potential and ensure smooth implementation at the school level.




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